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On the unlock screen, tap “Use recovery phrase” and enter your 12 words. Vely then asks you to draw a new pattern.

If you lose both your pattern and your recovery phrase, we can't help you open your vault. We don't have your keys. To start again, use “Forgot your pattern and recovery phrase?” to reset all local vault data. Your iCloud backup is not deleted, but it can only be restored with its recovery phrase.

If you turned on iCloud backup, install Vely on the new iPhone, signed in to the same Apple Account, and choose “Restore from iCloud Backup”. You'll need your recovery phrase, and then you draw a new pattern.

If a face is added or changed, or your iPhone passcode is turned off, Face ID unlock stops working. Your pattern and recovery phrase still work, and you can turn Face ID on again in Settings.

Subscriptions are managed by Apple: on your iPhone, open Settings › Apple Account › Subscriptions. In Vely, Settings › Restore Purchases brings back a purchase on a new iPhone. Refunds are handled by Apple at reportaproblem.apple.com.